Support — Encampo

Last updated: 2026-07-21

Contact

If you need help, write to us:

  • Email: support@encampo.pro

We do not offer support via WhatsApp or social media. Any account approaching through other channels impersonating Encampo should be reported to support@encampo.pro.

Response Time

  • Emails related to account access / cloud sync: response within 48 business hours.
  • Bug reports: we confirm receipt within 72 business hours; resolution based on priority.
  • Privacy requests (GDPR/LFPDPPP/CCPA): 15–45 days depending on jurisdiction (see Privacy Policy).
  • Pro Plan refunds: review within 14 business days.

Before Contacting Us (Self-Diagnosis)

Save time by checking:

1. The App won't open or shows a black screen?

  • Force-close the App (iOS: swipe up in the app switcher; Android: Force stop in Settings) and reopen it.
  • Verify your device has at least iOS 16 (Apple) or Android 8 (Play Store).

2. NFC doesn't work for check-in?

  • iPhone: model iPhone 7 or higher (NFC is not available on iPhone 6 or earlier).
  • Verify NFC is enabled in device Settings.
  • Bring the NFC tag close to the camera lens (that is the NFC chip zone on iPhone).
  • Restart the device if you haven't restarted in several days.
  • If problems persist, capture the exact error message at the time of failure.

3. Data won't sync with the cloud?

  • The App syncs automatically only when there is a stable connection.
  • Go to the home screen and check the sync status banner (should say "All synced" in green or "Syncing..." with spinner).
  • If it says "No connection" but you believe you have internet, try opening the device browser and loading https://encampo.pro. If it doesn't load either, the problem is your connection, not the App.
  • The App does not force immediate sync: after a successful sync, wait 5 minutes before automatically retrying.

4. Forgot your password?

  • Tap "Recover password" on the login screen.
  • You will receive an email with instructions at your registered email (check spam).
  • If you don't receive the email, write to support@encampo.pro from the email registered on your account.

5. Need to export your data?

  • Go to the corresponding section within the App and use the "Export CSV" button.
  • The file will be shared via the native system share sheet (iOS/Android); you can save it to Files, send by email, or to WhatsApp.

Frequently Asked Questions

Does the App work without internet?

Yes. Encampo works offline. NFC check-in, production logging, tool lending, and task assignment all work without a connection. Cloud synchronization occurs automatically when connection returns.

Can I have multiple devices in the same field?

Yes, with the Pro Plan (see https://encampo.pro). The free plan allows one device per account.

What does Encampo do with my data if I cancel my account?

We delete your personal data within a maximum of 90 days. See the Privacy Policy for details.

Does Encampo sell my data?

No. Never. We do not sell or rent data to third parties.

Report a Problem

If you find a bug or unexpected behavior:

  • Email: support@encampo.pro with subject "Bug Report"
  • Include in the email: device model (e.g., iPhone 12, Samsung Galaxy A50), operating system version (iOS 16.5, Android 13), App version (visible on home screen or in Settings → About), steps to reproduce the problem, screenshot of the error if it shows a message.
  • We do not share your report with third parties. Your email is used exclusively to respond and resolve.

Privacy and Data Requests

To exercise any of your rights (access, rectification, erasure, portability, objection):

  • Email: support@encampo.pro with subject "Data Request"
  • Include the email registered on the App to identify your account.
  • We will respond within the timeframes described in the Privacy Policy (encampo.pro/privacy).

Cancel Account

To cancel your account and request deletion of your data:

  • Email: support@encampo.pro with subject "Close Account"
  • Include the registered email.
  • We will process your request within 90 days maximum (see Privacy Policy).
  • If you have an active Pro Plan, the refund is calculated according to our refund policy (encampo.pro/refund).